Service Tickets 1

The first page of options for the Service Tickets module.
 

WIP Service (Asset)

Indicate the general ledger asset account to be designated for work in progress. The cost portion of the 'service open' service tickets is posted to this account.
 

Summarize Like Items on Tickets

Identical to the option within the Point of Sale module, if an item is already in the service ticket and an additional item is added, the system updates the existing line item.
 

Labor Class

Enter the Class for the Service Ticket labor cost. You may enter a portion of or full.
 

Do not ask for Serial Number on New Ticket

The required prompt for Serial Numbers for items is suppressed.
 

Use the Advanced Find Form

Only the Advanced Find screen is used for searches.
 

Default Service Ticket Find Type

The option selected here is the default find type when looking for a service ticket. You can choose from the following:
  • Open Ticket
  • Completed
  • Invoiced
  • All Tickets
 

Default Service Ticket Find Order

The option selected here is the default find order when looking for a service ticket. You can choose from the following:
  • Ticket Number
  • Received Date
  • Company
  •  

Bench Fee Item

This is where a bench fee inventory item will be assigned, allowing for easy integration into your Service department. Click here for more information.