If a customer has received a finance charge and has refused to pay or deserves a credit, the following procedures will help to correctly address reversing the finance charge.  Once the charges have been generated, one of the following methods must then be used to reverse the finance charges.

 

 

From the POS | Ring Sale screen, select the Refund (Sh+F2) button.  The Refund Menu will be displayed.  Select the Invoice Number option if the invoice number is known.  If not, select Customer Invoices and find and select the appropriate customer.

 

 

From the list of invoices for the customer, select the Finance Charge invoice and check the box on the left.

 

 

The Enter Quantity screen will be displayed with a default quantity of 1. Click on OK to accept the Item Price amount.

 

 

The Ring Sale screen will now list the reverse finance charge amount.  Since the refund was selected from an existing invoice, the system inserted the customer information automatically. Any other items can be added to this invoice if desired.  Select End Sale (F2) to complete the invoice.

 

 

From the Payment Screen, select Account Chrg to apply the reverse finance charge to the customer's account.

 

 

From POS | Payments, select the Pay On Account option.  Find and select the appropriate customer.

 

 

Leave the Enter Payment Amount as zero by just returning the Enter key.  Click on the Next button to continue to the next screen.

 

 

Select the No button to select the option to Apply Discounts.

 

 

From the Payment On Account screen, select the Manual button and then select the appropriate Finance Invoice.

 

 

Enter the amount of the reverse finance charge being granted to the customer in the Pay Disc column.  Select the Post Payment button to complete the reversal of the finance charge.