Do It Best - Resubmitting Retail Sales Data
Purpose
The Do It Best Retail Sales Data is automatically packaged and sent to Do It Best via TransActPOS Mercury Server usually at 10PM. If Mercury is not running or there are errors on the Server, the files do not transmit. Do It Best will send an email to Support@transactpos.com to let us know they are missing sales for a store. The following instruction allows the user to resend sales information to Do It Best.
Context
Retail Sales, Do It Best
1. When an email is received from DIB, create a ticket so it is clear this is being worked on.
2. Connect to the store(s) in question and start TransActPOS
3. Select TransActPOS logo
4. Select Resend Znumber Info
5. If 2 options appear, Reward Data and BlueTarp, select Reward Data.
6. Enter the date range of closed ZNumbers you wish to send to Do it Best and click OK to transmit the selected data.
7. The system will return to the about TransActPOS page when completed.
8. If you get a reply No Data to send, the store either has no sales for the date(s) requested, or they have not closed the shift. Check the sales report for the date(s) to verify the store has sales. If they do, notify the store and DIB that the sales data will be sent once the shift is closed. They should be closing the shifts daily.
9. Verify Mercury Server is running and there are no errors to prevent future sending.
10. Once this is completed, reply to all so the reply is seen by support and DIB, that the data has been resent.
11. Complete the ticket in TransActPOS