Policy A Items

A Policy A item is one that does not have to be returned to the vendor upon being returned to the store in damaged condition.  The store can submit a claim to the vendor to receive a credit for the item.

 

When refunding a Policy A item, the Return Reason Selection screen displays two notes designating the item as Policy A.

 

Policy A items are also designated by a note in the IC ECatalog file.

Select Policy A as the return reason, and proceed with the refund.

 

When returning or exchanging a Policy A item, the item is assumed damaged and is, therefore, eligible for a credit claim.

 

You can manually submit a claim PO, or a claim PO can automatically be created for the store to receive a credit for the item.  This function can be turned on in Options | IOR Menu | Select Vendor | Utilities | Member Info.

The claim PO is created and can be communicated to the vendor.