07-010-7 IOR Training #7 - IOR Claims with Do it Best
Overview
TransActPOS includes the ability to physically scan the products received within the Do it Best consolidated invoice. The scanning process compares the physical presence of the product and its received quantity documented within the Consolidated Invoice.
Only the scanned IOR receipt process can provide the Over and Short reporting. The bulk receipt of the order expects that the consolidated quantities are 100% accurate thus nullifying the Over and Short report’s use.
Managing IOR Claims with Do it Best
How to determine the overages and shortages within a scanned order
After a scanned receipt of the Do it Best Consolidated Invoice, select the following menu options to determine the over/short status of the received invoice.
1. Select Options
2. Select IOR Menu
3. Select Reports
4. Select A-Copy Reports
5. Enter an appropriate Login ID
6. Select the Received Invoice in question from the listing provided.
7. Select Over and Short
Reading the Over and Short Report
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The Order column indicates the quantity of the item expected within the shipment.
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The Receipt column indicates the receiving quantity for each item.
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A Short item is indicated with a hyphen (-) within the Receipt column.
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An Over item is indicated with a plus (+) within the Receipt column.
Posting a Claim at MyDoitBest.com
1. Go to Mydoitbest.com within your Browser.
2. Locate the Claims area of the site and log into the Store Account
3. Select Begin Claim
4. Within the available Claim type,
1. Damaged (CLG)
2. Defective (CLD)
3. Overage (CLO)
4. Returns (CLR)
5. Shortage (CLS)
5. Choose the appropriate Claim Type based upon the Over and Short report above.
6. To post a shortage, select the Shortage (CLS) and enter the SKU or UPC of the claim item into the field provided.
7. The site provides a posting report of the posted returns.
8. The following report presented the Status of the posted claim activity.
Return to the Begin Claim page to post other types of claims as needed.
Further information regarding the claims process should be directed to the Do it Best support team.
