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  (c) Profile Systems Design Group, Inc. 2024  Build: 4.008.733  Help ID: 750

Ticket Report

For more information on generating a Ticket Report, see the video Activity Report Review.
 
The Ticket Report displays all service tickets within the system that match the defined settings.
 
Ticket Report
1

Type Report

1. Type Report
There are five report types to choose from depending on the level of detail needed. 
2

Order By

2. Order By
The report results can be ordered by date received, ticket number, customer ID, or preferred service technician.
3

Type Date

3. Type Date
You can specify a date range to display in the report.
4

Include Item Cost

4. Include Item Cost
Checking this box will include the Item Cost on the report for each item.
5

Report Filters

5. Report Filters
 
The report can be further narrowed down using the report filters.  You may use all of these filters or none of them.
 
Include is the overall ticket status.
Status is equipment status within the repair process.
Type is the repair work type specified on the ticket.
Prefer is the preferred service technician.
 
Here is an example of a Ticket Report: