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Service Ticket
The TransActPOS Service Ticket module is designed to aid in the processing of repair services. Depending upon the type of business, the repair service may be the primary business or a department within a larger organization. In either instance, the Service module handles the repair process in the same format.
The following scenario is typical of a repair department:
The customer presents a product that is not operating correctly and is in need of repair. The service representative obtains the customer’s pertinent information and the nature of the product failure. The customer then receives a service ticket number and an estimated date of completion for the repair. The service representative has created a service ticket containing the collected information and then placed this service ticket in line for repair.
The service technician performs the repair, indicating the time and parts required to make the repair.
The customer is notified of the completed service, and the service ticket status is changed to a status of completed.
The customer returns to pick up the repaired product and is billed for his or her portion of the repair. If warranty repair is indicated, the responsible parties are then billed through a separate process.
TransActPOS Service provides complete integration of the inventory, customer accounting, and service modules.
A few reports can be run to provide data pertaining to service tickets. These are accessed through Service | Reports.
Settings for the Service module can be adjusted in System | Company Setup | Service Tickets.
