Write Off a Bad Account

To write off a bad account, go into the Payments menu and select Payment on Account (POS/AR | Payments). When asked for a payment amount, leave the amount as zero.

 

The system will ask if you wish to cancel the payment because the payment amount was zero. Clicking No will continue on and allow you to enter a payment discount. Click the Manual button to allow for manual payment application. Locate the invoice you want and enter the amount you wish to write off in the Payment Discount field.

 

Finally, you will need to select the Payment Discount Account to apply this amount to. These accounts are maintained within System | Support | GL Accounts. The created account needs to have the following check box enabled to be considered on the Payment Application screen.

 

 

Once the Payment Discount amount and the Account has been selected, click Post Payments to complete the process.