(c) Profile Systems Design Group, Inc. 2024 Build: 4.008.733 Help ID: 144
Price Credit
Use Price Credit to return money to a customer for a previously purchased item. This may be useful if a customer is overcharged for an item or if you wish to honor a sale that was not available at the time of purchase. You can give the customer a price credit for the price difference.
A price credit inventory item must be created in IC as a $0 non-stock item. You can create a price credit class, but this is not required.
Enter the item ID for the price credit inventory item. Click Find Now, and then click Select.
Upon clicking Price Credit on the Refund Menu, the Refund Menu changes to the Price Credit Menu with only Invoice Number, Customer Invoices, and No Price Credit available.
Select the appropriate button, and find the item you wish to credit.
Enter the amount of the price credit, and click OK.
A price credit item is added to the Item Listing.
Take note of whether the original purchase was taxed or non-taxed, and adjust the taxation of the price credit accordingly to be sure the customer is credited the correct amount. Complete the refund as outlined in Completing the Refund.
