(c) Profile Systems Design Group, Inc. 2024 Build: 4.008.727 Help ID: 2464
Reverse Payment
A payment on a customer account, including a C.O.D. charge or third party finance charge, can be reversed in case a mistake was made or the customer needs to make a change. A payment on a layaway account or on a sales order cannot be reversed through Reverse Payment.
Click Select Customer, and find the customer that made the payment.
Click Accept to confirm the customer.
Enter a date from which to begin the payment search, and click Find Payment.
A list of payments made within the date range is shown. Double-click the payment to reverse, and click Reverse Payment.
