Reverse Payment

A payment on a customer account, including a C.O.D. charge or third party finance charge, can be reversed in case a mistake was made or the customer needs to make a change.  A payment on a layaway account or on a sales order cannot be reversed through Reverse Payment. 
Click Select Customer, and find the customer that made the payment.
Click Accept to confirm the customer.
Enter a date from which to begin the payment search, and click Find Payment.
A list of payments made within the date range is shown.  Double-click the payment to reverse, and click Reverse Payment.
The reversal is complete.