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Processing Special Orders
When a customer requests a specific item that is not in stock but can be ordered, Special Orders track the entire process for you. In this example, item ST-12-44-114 is a known inventory item, but does not currently have an on hand quantity in the inventory.
From within the POS | Ring Sale screen, entering the item number within the Enter Item field will then present the item as a line item within the invoice. In the sample screen below, the item ST-12-44-114 indicated that the current on-hand is 0.
To place this item on Special Order, select Spec Order (Sh + F12). You will notice that the item number and Spec Order total will appear in a red font to indicate the selected item(s) and total value of the special order. Both special order items and normal items may coexist on the same invoice.
