(c) Profile Systems Design Group, Inc. 2024 Build: 4.008.733 Help ID: 3878
Policy A Items
A Policy A item is one that does not have to be returned to the vendor upon being returned to the store in damaged condition. The store can submit a claim to the vendor to receive a credit for the item.
When refunding a Policy A item, the Return Reason Selection screen displays two notes designating the item as Policy A.
Select Policy A as the return reason, and proceed with the refund.
When returning or exchanging a Policy A item, the item is assumed damaged and is, therefore, eligible for a credit claim.
You can manually submit a claim PO, or a claim PO can automatically be created for the store to receive a credit for the item. This function can be turned on in Options | IOR Menu | Select Vendor | Utilities | Member Info.
