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  (c) Profile Systems Design Group, Inc. 2024  Build: 4.008.727  Help ID: 5350

Refunding a Cleaning Fee

If a cleaning fee was charged upon check out and is deemed unnecessary at check in, you can return the cleaning fee to the customer by refunding it as a merchandise item.
 
Prior to closing the rental contract, open the Merchandise tab on the master rental form.  Click Edit Contract to make changes to the merchandise items.
Refunding a Cleaning Fee
Click Refund (Sh+F2).  Enter the rental cleaning fee item ID in the Enter Item field, and press the Enter key. 
Refunding a Cleaning Fee
 
The cleaning fee item is entered with a negative quantity.  With the negative cleaning fee item highlighted, click Change Price (F4).
Refunding a Cleaning Fee
 
Click Item to change only the price of the refund item, and enter the cleaning fee price in the New Price field.
Refunding a Cleaning Fee
 
Enter the cleaning fee price in the New Price field, press the Enter key, and click OK.
 
A warning may appear regarding the item's minimum price.  Click OK to proceed.
 
A prompt may appear asking if you want to continue to sell the item below minimum price.  Click Yes to proceed.
 
A negative price is applied to the refunded cleaning fee item, resulting in a zero dollar balance for the cleaning fees.  Click Save Ticket (F2).
 
Return to the Main tab.  The refunded cleaning fee appears as a negative balance on the rental contract.  Click Invoice to refund the balance to the customer.
Refunding a Cleaning Fee
 
The payment screen opens for you to select the method of payment to the customer.
 
An invoice prints detailing the refunded cleaning fee.