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  (c) Profile Systems Design Group, Inc. 2024  Build: 4.008.727  Help ID: 5466

Understanding Customer Statement Details

Question: Why is the Invoice Amount and Invoice Balance different? 

Notes:  Notice the presence of a recent payment and a credit posting present in the top section of the statement.
 
Understanding Customer Statement Details
1

What is the basis of the
difference in the two values?

1. What is the basis of the difference in the two values?
The difference in the Invoice Amount and the Balance Amount is $10.52
2

Note the presence of this credit within
the Payments section of the statement

2. Note the presence of this credit within the Payments section of the statement
The system does have credit application activity from credit 10256894 created on the 3rd of the same month.
 
Investigation: Locate the details of the credit application with the AR > Reports > Applied Credits report.
 
 
Understanding Customer Statement Details
1

Note the application of
credit 1026894 on the 15th

1. Note the application of credit 1026894 on the 15th
A credit was applied to invoice 10259336 the 15th of the month.
 
The most comprehensive method of reporting the application of credit is found within Reports > AR > Applied Credits report.
 
In the example, the From Date has been changed to the beginning of the year and the Customer ID, 894, has been entered to filter the report.
 
 
The resulting report presents the application of credit 1026894 to two invoices on 1/15.  Invoice 1059336  is included in this distribution.
 
Understanding Customer Statement Details
 
Answer: A prior credit was applied to invoice 1059336 on 1/15.
 
If this distribution is incorrect, the AR > Reverse Credit App. will allow the user to remove the credit application which results reestablishing the credit balance.  Use AR > Apply Credit to apply credit to the applicable invoices as desired.