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Locating Existing Customers

For more information on locating customers, see the video 02-010-000 AR: Customer File - Introduction to looking up customers.
 
Existing customers can be located by clicking AR | Customer File.  The Find Customer screen can be set to open automatically upon clicking Customer File by checking Auto-Find on Customer Maintenance in System | Company Setup | Accounts Receivable 2.  Otherwise, click Find on the Customer File to open the Find Customer screen.
Locating Existing Customers
 
Locating Existing Customers
1

Search Criteria

1. Search Criteria
You can search for a customer by any of the available search criteria.  You can enter as many criteria as desired to narrow the search results.  Checking Small Search displays only results that match all criteria entered.  Unchecking Small Search allows you to also enter criteria in the OR Contains fields.
 
Check Find ONLY Account Charge Customers to display only customers with charge accounts in the search results.
 
By default, only customers with an active status are displayed, but you can search for a different customer status by clicking the Status drop-down arrow.
Locating Existing Customers
2

Find Now

2. Find Now
Click Find Now to display customer files matching the search criteria entered.  Alternatively, you can press the Enter key to display search results.
 
Clicking Find Now without entering any search criteria displays all customer files.
3

Select

3. Select
Click Select after highlighting the correct customer in the search results to open the customer file.
4

Clear

4. Clear
This clears previously entered search criteria.
5

Close Window

5. Close Window
This closes the Find Customer screen upon selecting a customer.  If this is unchecked, the Find Customer screen remains open in the background.
6

Search Results

6. Search Results
All customers matching the search criteria are listed
7

Switch View

7. Switch View
This switches the search view to the F-Key search mode.
Locating Existing Customers
 
Additional search settings can be selected in System | Company Setup | POS Information 3.
Locating Existing Customers
1

Default Lookup

Locating Existing Customers
This changes the search field selected by default.
Locating Existing Customers
2

F-Key

2. F-Key
This changes the default Find Customer screen to a single search field.
 
Enter any search criterion or portion of a search criterion in the search field.  Press the Enter key, click the corresponding button below, press the F-key of the corresponding button, or click Find Now to display search results.
3

Full Search Method

This allows you to search for the criterion entered not only in the standard search fields but also in the additional search fields selected.  Each letter category searches through the fields included in the previous letter category, plus the additional fields listed.  For example, selecting C searches the standard search fields, the fields in A, the fields in B, and the fields in C.
 
A:  Customer ID, company, name, phone number
B:  A + Address 1 & 2
C:  B + Fax, company email
D:  C + Contact name, phone number
 
 
For information on searching for a customer in the Ring Sale screen, see POS | Ring Sale | Basic Functions | Customer.