Exceptions Report

The Exceptions Report allows you to monitor transactions that are outside normal processes at your store. The following transactions will appear within the Exceptions report with the Date/Time, User name, Description of the transaction, the reference number, Z-Number of the shift (the physical location), and the amount of the transaction. These are all important elements when determining if a questionable transaction has occurred. Coupled with security camera and the ability to rewind to a specific period in time, this report is designed to help answer some tough questions.

Item Price Changes created within Point of Sale using Change Price (F4)
Item Cost Changes entered at any time within the system
Item Substitutions show any item substitutions that may have occurred
Voided Invoices made from within the POS | Manager Screen | Void Invoice. Normal procedure for the store is to process returns not simply void an invoice
Canceled Sales are sales in which items have been entered into the POS | Ring Sale screen and then canceled. The cancel could have occurred within POS | Ring Sale or within the Payment Screen of Ring Sale. Was the invoice created to do a price check for the customer or was there an actual transaction that took place with the transfer of cash and then the invoice cancelled? This can be a determining factor in solving a loss of inventory without the reduction of on-hand values.
Over $ is a filter you can set for Voided Invoices and Canceled Sales to only show the respective items over a certain dollar amount
Removed Item(s) from Sale occurs when an item is removed from the system to no longer be sold
Cash Drawer Openings pressing the Open Drawer (F9) key will post a transaction to the Exceptions Report. Normally, manually opening the cash drawer should not occur.
Reversed Payments are recorded from the POS | Manager Screen | Reverse Payment screen
Sales At or Below Cost can occur if the Change Price (F4) is selected and the price is changed below cost. Within System | Company Setup | POS Information 1 and User Security | Groups | Access, there are ways that the system can restrict the user, but a number of management issues need attention to address the issue.
Price Discounts per Change Price (F4) are recorded in POS | Ring Sale
Time Clock Changes that are made in System | Time Clock | Edit Times
Customer changed on Invoice in POS | Manger Screen | Edit Invoice Header to edit invoice customer
Credit Limit Over Rides happen when the user sees the credit limit exceeded screen and clicks override
Items Combined in IC | Maintenance | Combine Items
Customers Combined in AR | Utilities | Combine Customers
Beginning Shift Drawer Amount Change in POS | Begin Shift | Open Drawer beginning shift amount was changed
Changes to Company or Workstation Setup parameters were made from System | Company Setup or System | Workstation
Deletion of Purchase Orders is when a purchase order has been deleted in PO | Modify PO
Changes to GL Distribution Accounts is when a change has been made within the GL Distribution Report (change of accounts)